Effective September 19, 2026

Ask Brock Privacy Notice

Ask Brock is a personal vehicle-shopping assistance page operated by Brock Wyss, a Sales Consultant employed by Glenbrook Dodge Chrysler Jeep Ram in Fort Wayne, Indiana. It is not an official Stellantis website or a credit application.

Information we collect

You can browse and ask general questions without submitting a lead. The assistant processes and stores the messages you choose to enter so the conversation can be reviewed for continuity, quality, and customer support. Chat sessions use a random session identifier and are not tied to a name unless you provide one in the conversation or submit a follow-up request. We also keep totals for visits and funnel events. If you request follow-up and give permission, we collect your name, phone number, call-or-text preference, preferred contact time, vehicle or trade-in interests, the submitted chat, an AI-generated summary, your consent record, and relevant Glenbrook stock numbers or listing links.

Do not provide a Social Security number, date of birth, driver’s-license information, income, bank or payment-card information, account credentials, or documents. Financing and credit applications must use Glenbrook’s approved secure systems.

How information is used

Outreach emails may include a unique link to Ask Brock and a small image used to estimate email opens. For up to 90 days, the site records the identifier, link visits, image loads, and first and latest event times. Brock can associate that identifier with the outreach email in his private records. The tracking tables do not store your email address, IP address, or browser identifier. Recognizable automated checks are counted separately. Image blocking can hide opens, while privacy preloading or other automated activity can produce events without a person reading the email. Opens are estimates, separate from link visits. These reports help Brock understand engagement with his outreach.

Information is used to answer shopping questions, prepare the follow-up you requested, identify relevant dealership listings, protect existing salesperson relationships, and support a manual dealership-record review before contact. Nothing is automatically scheduled, reserved, approved, or sold through this website.

Service providers and disclosure

The site uses service providers to operate: OpenAI processes assistant messages; Cloudflare/Sites hosts the website and stores encrypted submitted leads and inventory snapshots; and Resend delivers submitted lead information to Brock’s Glenbrook email address. These providers process information on behalf of the site under their own service terms and privacy practices. Information is not sold. It may also be disclosed when required by law or to protect the security and operation of the service.

OpenAI API requests are sent with application storage disabled. OpenAI may nevertheless retain API content in abuse-monitoring logs for up to 30 days unless the account has separately qualified for stricter data-retention controls.

Retention and security

Chat transcripts, including chats that do not become leads, are retained for up to 90 days. They remain separate from the lead inbox unless the customer submits a follow-up request. Submitted leads are encrypted in hosted storage, emailed to a Glenbrook address, and automatically removed from the site’s encrypted queue after 90 days or earlier when retrieved. Email and dealership records may be retained under Glenbrook’s approved policies. Aggregate event counts may be retained to measure and improve the assistant. Inventory snapshots do not contain customer information.

Reasonable safeguards are used, but no internet transmission or storage system can be guaranteed completely secure.

Your choices

Follow-up is optional. You may continue using the assistant without providing contact information. You may decline follow-up, request a call instead of a text, or ask that future calls or texts stop. To request access, correction, or deletion of a submitted request, email bwyss@glenbrookdodge.com or call 260-570-8378.

Dealership relationships

If you are already working with another Glenbrook salesperson, dealership follow-up must remain with that person. Ask Brock does not determine or change salesperson ownership. A manual dealership-record review is required before contact.

Updates

This notice may be updated when the service or dealership requirements change. The effective date above identifies the current version.